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Microsoft Dynamics 365 CRM

The full Customer Engagement suite,
delivered with discipline.

From sales pipelines to field dispatch, from contact-centre conversations to customer data platforms — we implement every D365 CRM module, integrated with F&O and Business Central when you need end-to-end flow.

Modules we implement

Seven Dynamics applications.
One integrated engagement platform.

Every module is deployed with clean data models, role-based security, AI-ready extensibility, and first-class integration contracts to your wider enterprise estate.

01 · SALES

Dynamics 365 Sales

Opportunity management, pipeline forecasting, account hierarchies, and Copilot-driven lead qualification. From first-touch to closed-won, instrumented.

Pipeline Forecast Copilot
02 · SERVICE

Customer Service

Case management, knowledge articles, SLA engines, and omnichannel routing across email, chat, voice, SMS, and social channels — unified agent desktop.

Omnichannel Case SLA
03 · CONTACT CENTER

Contact Center

Voice, digital channels, IVR, and real-time Copilot assistance for agents. AI-powered call summarisation and compliance-ready recording out of the box.

Voice IVR Real-time AI
04 · PROJECT OPS

Project Operations

Opportunity-to-cash for services organisations. Resource scheduling, project accounting, timesheets, and revenue recognition all on one unified data model.

PSA Resourcing Billing
05 · FIELD SERVICE

Field Service

Work-order management, intelligent scheduling, mobile technician apps, IoT-triggered maintenance, and remote assist powered by mixed reality.

Dispatch IoT Mobile
06 · INSIGHTS — JOURNEYS

Customer Insights — Journeys

Real-time and outbound journey orchestration. Triggered experiences, AI content assistance, A/B testing, and attribution across every channel.

Real-time Outbound Attribution
07 · INSIGHTS — DATA

Customer Insights — Data

Unified customer profiles, identity resolution across sources, predictive scoring, and AI-driven segmentation feeding every downstream engagement system.

CDP Unified profile Segments

Engagements

What a Dynamics 365 engagement with Quegentic looks like.

Whether you're replacing a legacy CRM, consolidating fragmented business units, or rolling out a module for the first time — the motion is the same: disciplined delivery with AI and integration woven in from day one.

  1. Greenfield implementation

    First-time Dynamics 365 rollout across one or more modules, from architecture to go-live.

  2. Module extension

    Adding Field Service, Project Operations, or Contact Center to an existing Sales or Service deployment.

  3. Legacy migration

    Moving from Salesforce, SAP CRM, ServiceNow, or on-premise Dynamics to a modern cloud deployment.

  4. Customisation & extension

    Plugins, custom workflows, PCF controls, business rules, and tailored model-driven apps on Dataverse.

  5. Support & optimisation

    Ongoing managed services, wave upgrades, Copilot rollouts, and post-launch performance tuning.

Ready to reimagine your Dynamics 365 programme?

Tell us where you are today and where you want to be. We'll shape the engagement around the outcomes that matter to your business.

Start a conversation
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